Bompay - Service Policy

Service Policy

Effective Date: December 1, 2022
This Service Policy outlines the scope, usage, availability, and limitations of the services provided by Bompay (“we”, “us”, or “our”).

1. Overview of Services

Bompay offers the following digital financial services:

Bill Payments: Pay for electricity, TV, internet, and other utilities.
Mobile Recharge: Instant airtime and data purchases for supported networks.
USD Virtual Cards: Secure virtual cards for online payments in dollars.
Savings: Flexible and fixed savings options with competitive returns.
Collections: Tools for individuals and businesses to collect payments seamlessly.

2. Service Availability

Our services are available 24/7 except during scheduled maintenance or unexpected downtimes.
Some services may depend on third-party platforms and may be affected by their availability.

3. User Requirements

To access our services, users must:

Be at least 18 years old.
Register with a valid phone number.
Complete KYC verification as required.
Agree to Bompay’s Terms & Conditions and Privacy Policy.

4. Transaction Processing

Most transactions are processed instantly. Delays may occur due to network or third-party issues.
Failed transactions are usually resolved automatically within a short period; otherwise, users should report issues through the app.

5. Fees and Charges

Some services (e.g., card issuance, maintenance, FX conversion) may attract fees.
All applicable fees are displayed transparently before confirming a transaction.
We reserve the right to adjust fees with prior notice to users.

6. Refund Policy

Refunds are only applicable for failed or erroneous transactions not caused by user error.
Refunds are processed within 1–5 working days, depending on the payment method used.
Users must report failed transactions promptly via the in-app support feature.

7. Service Limitations

Bompay is not a bank and does not offer loans or credit facilities.
USD virtual cards have usage limits and may not work on restricted platforms.
Savings plans are subject to early withdrawal rules and may attract penalties.

8. Fraud & Misuse

Accounts found to be engaged in fraudulent, suspicious, or prohibited activity will be suspended or permanently banned.
Users are responsible for safeguarding their login credentials and device access.

9. Support & Resolution

Our support team is available 24/7 via in-app chat and email at support@bomdrives.com.
We aim to resolve all user complaints or issues within 24 to 72 hours.

10. Policy Updates

We may revise this policy occasionally. Updates will be communicated via email or in-app notifications. Continued use of our services indicates acceptance of the revised policy